Restaurant OS: the whole restaurant in one system

Four restaurants, one system

Restaurant OS is our operating system for restaurants: one platform on which every restaurant keeps its own data, menu, domain and settings. Pizza pe Bune, a delivery pizzeria in Predești, has run on it since August 2026. Restaurant Prestij and Trattoria Prestij in Ploiești take their online orders through it. Erra Restaurant & Cocktail Bar, also in Ploiești, is the newest and the most fully configured, with a pub and a terrace, kitchen and bar screens, delivery across Ploiești and the towns around it, a daily menu, stock tracking and the team app.

How an order travels

There are five ways in: the website, an operator on the phone, a waiter in the app, the QR code on the table and the bar screen. All of them reach the same placement gate, which creates the order and puts it on one line of states: placed, accepted, in progress, ready, then served or delivered. Each line goes to the station that makes it, kitchen or bar, by product. Screens and the app update in real time, and a closed order counts towards the day's figures. A new channel means a new door to the same gate, not a new system.

The guest's order: the website and the table QR

The restaurant's website is also where people order. It has a menu with allergens and options, a basket, and delivery or pickup, with the delivery area and opening hours checked in the basket. At the table, the guest scans the QR code, picks from the menu and sends the order. The request reaches the waiter, who confirms, changes or declines it before it goes to the stations. The guest has nothing to install.

The floor: shifts, tables and waves

Waiters start their shift on the phone, find their tables on the floor plan and open a table. Orders go out in waves, starters first and the rest once the table has decided. Each wave reaches the stations whole. The bill is worked out across every wave at the table, and payment is recorded as cash or card. Tables can be moved and joined without losing the bill.

Kitchen and bar, each on its own screen

Each station has a wall screen that shows only its own lines, from every way in, in the order they arrived. A line is tapped when work starts and again when it is done. Once the station has finished, the waiter's app shows that the table can be served. The bar can also place an order on a table or at the counter itself, straight from its screen.

Delivery and the courier

The delivery area is a list of towns, each with its own fee, minimum order and delivery time, checked in the basket. A delivery order follows the same line of states and is handed to a courier, who picks it up in the app, opens the address in Google Maps or Waze, marks departure and handover, and records the payment. The restaurant can see at once what stage every order has reached.

Stock that counts itself down

Every sale deducts the stock items linked to the dish, with no manual count between deliveries. Each item can carry a minimum level. When it drops below that level, the item goes onto the shopping list by itself, and the list downloads ready to send to the supplier.

The figures, from a single source

Sales, closed tables, station times and the floor's indicators all come from one function, used by the dashboard, the daily report and the owner's app. Test orders and test accounts are left out automatically. The working day runs until the morning, so a long evening is not split in two at midnight.

The team app, on Android and iOS

One app for the whole team, on Android and iOS, that shows each person only what their role needs: the floor for a waiter, deliveries for a courier, the whole restaurant for the owner. People sign in by scanning the restaurant's QR code and entering a personal PIN. If the network drops in the middle of service, orders wait on the phone and go out by themselves once the signal is back.

The floor, for waiters

The floor plan with the waiter's own tables, opening a table, ordering in waves with sizes and extras, the bill and recording payment. Requests from the table QR code show up as a badge on the table, with Confirm, Change and Decline. The same screen covers the day's reservations, starting and closing a shift, and handing over the cash at the end.

The courier

A list of orders to deliver, with Take, On my way and Delivered. The address opens straight in Google Maps or Waze. Payment, cash or card at the door, is recorded at handover.

The owner

Home, Live, Alerts, Reports and Targets cover the day's sales, the open tables and what is happening in the restaurant right now, plus reports over any period, all from the same figures as the dashboard.